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Zendesk Connector

Last updated on Oct 30, 2024

Using the Erathos platform

When selecting Zendesk as a new connector on the Erathos platform, you will need to name your connection and fill in the following form:

How to find the API Token?

It may be necessary to enable API token access. To do this:

  1. In the Admin Center, click Apps and Integrations on the sidebar.

  2. Select APIs > Zendesk API.

  3. In the Settings tab, enable API token access.

To generate the API token:

  1. You must be an administrator, and API token access must be enabled in your account.

  2. In the Admin Center, click Apps and Integrations on the sidebar.

  3. Select APIs > Zendesk API.

  4. Click the Add API token button to the right of Active API Tokens.

  5. The token will be generated and displayed.

How to find the Domain URL?

  1. Go to the Support Admin home page.

  2. The Domain URL will appear in the upper right corner of the screen, as shown below:

In this case, the Domain URL would be yoursubdomain.

How to find the Username?

The username is usually the email you use to log into your Zendesk account.

From here, simply copy and paste the information into the Erathos platform and click Save and close to advance to the next steps.

Once the connector is created, you can create your data pipeline from Zendesk to your data warehouse in BigQuery, Redshift, or Postgres.

What information can I bring to my data-warehouse with the Erathos platform?

  • ticket_fields

  • organization_subscriptions

  • groups

  • group_memberships

  • satisfaction_ratings

  • comments

  • audits

  • metrics

  • activities

  • skips

  • tickets

  • suspended_tickets

  • users

  • profiles

  • events

  • organizations

  • organization_memberships

  • tickets_export