Using the Erathos platform

When selecting FreshChat as a new connector on the Erathos platform, you will need to name your connection and fill in the following form:

How to find my FreshChat Domain URL?

For independent Freshchat accounts the URL to access product resources through API requests usually follows the format below:

https://.freshchat.com/v2/

Example: https://freshfoods.freshchat.com/v2/conversations

How to find my FreshChat API Token?

1. Access the Administrador tab

2. Click on configurate

3. Enter the API Tokens page

4. Click on Generate Token

5. The authentication server exhibits the access token (API Token)

For integrated FreshChat accounts, available as part of a Freshsales Suite account, the URL will follow this format:

https://.myfreshworks.com

To obtain the API Token:

1. Go to Settings

2. Select Administrator Settings

3. Then access Website and API Tracking

4. Enter the API Configurations page

5. Go to the API Details for chat section

6. In the Your API Key field, the API Token will be exhibited.

With this connection created you can seemlessly move your FreshChat data to your BigQuery, Redshift or Postgres data-warehouse.

What information can I bring to my data-warehouse with the Erathos platform?

• users

• groups

• channels

• roles

• agents

• user_conversations

• conversations

• messages